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Fine Watch Aftercare
Our commitment to the very best extends beyond your purchase with us: our London watch service endeavours to make precious items last a lifetime.
Located within Fine Watches on the Lower Ground Floor, our Rolex Authorised Service Centre boasts an in-house workshop and a dedicated team who are on hand to assist clients with luxury watch repairs every day of the week. We strive to make your experience with Harrods as special as the pieces we work with.
Servicing Your Rolex
Every step of the Rolex manufacturing process follows a critical requirement of quality. As a result, there is no limit on how long a Rolex watch can keep working, being handed down from one generation to the next, and living several lives.
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Rolex Servicing Procedure
Harrods are authorised to receive your Rolex watch for servicing. Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.
Find Out MoreFrequently Asked Questions
How do I book an appointment?
Customers can book an appointment with our expert team by emailing aftercare@harrods.com or calling +44 (0)207 225 5844.
How long does a watch repair or full service take?
From consultation to completion, a full service typically takes from eight to ten weeks, depending on the level of work required and the complexity of the movement. Our in-house specialists liaise directly with brands, providing you with a competitive quote informed by the needs of your watch. Once the service is complete, we arrange for the safe transport of your timepiece from the brand back to Harrods.
What about my Rolex?
As an Official Rolex Retailer, our certified in-house workshop can service the majority of Rolex movements, adhering to the Rolex Servicing Procedure and providing a Rolex global warranty upon completion. Our skilled artisans offer a comprehensive service that spans from a simple tune-up to a full restoration and polish. An assessment and quote can be provided within 48 hours.
How much do the services cost?
Services are quoted on a case-by-case basis, depending on the type and level of servicing required. Before every service, your watch will be assessed, and you will receive an estimated quote for your approval.
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SERVICING
Adjustments & Alterations
Perhaps your watch needs its battery changed, a bespoke strap fitted or an extra link? Our Fine Watch Aftercare service offers minor adjustments and alterations for the majority of watch brands on a case-by-case basis. Book an appointment with our expert team for an initial consultation and assessment.
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PERSONALISATION
O’Connell’s Engravers
Give treasured purchases an extra je ne sais quoi with our in-house engraving service, ideal for fine jewellery and watches, crystal objets d’art, glassware and more. A third-generation family business, O’Connell’s Engravers combines traditional by-hand methods with a modern machine approach – giving pieces a personalised touch that’s one of a kind.
